CMSWire

This badge is awarded to all practitioners who complete the annual CMSWire State of Digital Customer Experience survey.

This badge is awarded to all participants from vendor organizations who complete the annual CMSWire State of Digital Customer Experience survey.

This award is presented to practitioners who judge at least one application for the CMSWire IMPACT Awards.

This award recognizes executives who excel in leading to improve customer experience through partnering across the organization and leveraging digital technologies.

This award recognizes organizations that have deployed an emerging technology and related process in the past year to transform the customer experience.

This award recognizes the vendor that has done the most to bring innovation to their customer’s contact center.

This award recognizes the vendor that has helped one of their customers achieve the most complex transformation of the customer experience.

This award recognizes the vendor that has helped one of their customers improve the customer experience through omnichannel personalization.

This award recognizes the vendor that has helped one of their customers use artificial intelligence to improve the customer experience.

This award recognizes the digital customer experience department or team that has implemented the most novel and/or impactful customer journey optimization over the past year.